• Site Map
• Privacy Code
• Terms of Use

1. Carroll, Pike & Piercy abides by the National Privacy Principles established under the Privacy Amendment (Private Sector) Act, 2001. A summary of the National Privacy Principles is detailed below or by contacting our office.
2. As a financial planning organisation we are subject to certain legislative and regulatory requirements, which necessitate us to obtain and hold detailed information, which personally identifies you and/or contains information or an opinion about you (“personal information”). In addition, our ability to provide you with comprehensive financial planning services is dependent on us obtaining certain personal information about you, including:
• Employment details and employment history;
• Contact details;
• Details of your financial needs and objectives;
• Details of your current financial circumstances, including your assets and liabilities (both actual and potential), income, expenditure, bank accounts, insurance cover, investments and superannuation;
• Details of your investment preferences and aversion or tolerance to risk;
• Information about your employment history, employment circumstances, family commitments and social security eligibility; and
• Details of your personal, investment and business objectives in the near and longer terms.
3. Failure to provide the personal information referred to above may expose you to higher risks in respect of the recommendations made to you and may affect the adequacy or appropriateness of advice we give to you.
4. As we are required pursuant to the Corporations Act and Rules of Professional Conduct of the Financial Planning Association of Australia to collect sufficient information to ensure appropriate advice can be given in respect of recommendations made to our clients, if you elect not to provide us with the personal information referred to above, we may elect to terminate our retainer with you if we believe we are unable to provide you with a complete service.
5. We will only collect personal information about you when you have knowingly provided that information to us or authorised a third party to provide that information to us.
6. Generally collection of your personal information will be obtained in either face-to-face interviews, over the telephone or by way of an online client engagement form. From time to time additional and/or updated personal information may be collected through one or more of those methods.
7. We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide to you the services you have requested including:
• The preparation of your Statement of Advice;
• The provision of financial services to you as requested by you or from time to time as we believe appropriate;
• Making securities and investment recommendations;
• Reviewing your Statement of Advice;
• Reviewing securities and investment recommendations;
• Managing and/or administering your investments; and
• The potential dissemination of information to a new Financial Services Licence in the event a representative changes to such a new licence in accordance to terms of his/her employment.
8. We will not use or disclose Personal Information collected by us for any purpose other than:
• The purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure; or
• Where you have consented to such disclosure; or
• Where the National Privacy Principles authorise use or disclosure where required or authorised under law, in circumstances relating to public health and safety and in connection with certain operations by or on behalf of an enforcement body.
9. We are required under the Rules of Professional Conduct of the Financial Planning Association of Australia to make certain information available for inspection by the Association on request to ensure ongoing compliance with mandatory professional standards. This may involve the disclosure of your personal information. We are also obliged pursuant to the Corporations Act to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investments Commission.
10. We may use the personal information collected from you for the purpose of providing you with direct marketing material such as articles that may be of interest to you, however you may, by contacting us, request not to receive such information and we will give effect to that request. Please allow two weeks for your request to be actioned.
11. We may disclose your personal information to superannuation fund trustees, insurance providers, and product issuers for the purpose of giving effect to your Statement of Advice and the recommendations made by us.
12. In order to ensure that you receive a personal and tailored service, your personal information may be transferred to one or more of our agents, representatives and/or service providers. It is a condition of our agreement with each of our agents, representatives and service providers that they adhere to this privacy policy. If you have any concerns in this regard, you should contact us by any of the methods detailed below.
13. In the event that we propose to sell our business we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations. Any such disclosure will be made in confidence and it will be a condition of that disclosure that no personal information will be used or disclosed by them. In the event that a sale of our business is affected, we may transfer your personal information to the purchaser of the business. As a client you will be advised of any such transfer.
14. Your personal information is generally held in your client file. Information may also be held in a computer database.
15. We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential. All paper files are stored in lockable cabinets, which are locked out of hours. All record movements off premises are recorded in a central register. Access to our premises is controlled. All computer based information is protected through the use of access passwords on each computer and screen saver passwords. Data is backed up each evening and stored securely off site.
16. In the event you cease to be a client of this organisation, any personal information which we hold about you will be maintained in a secure off site storage facility for a period of up to seven years in order to comply with legislative and professional requirements, following which time the information will be destroyed.
17. You may at any time, by contacting us, request access to your personal information and we will reasonably provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held.
18. We will endeavour to ensure that, at all times, the personal information about you, which we hold is up to date and accurate. In the event that you become aware, or believe, that any personal information which we hold about you is inaccurate, incomplete or outdated, you may contact us by any of the methods detailed below and provide to us evidence of the inaccuracy or incompleteness or outdatedness and we will, if we agree that the information requires correcting, take all reasonable steps to correct the information.
19. If we do not agree that your personal information requires correcting, we must, if you request, take reasonable steps to ensure that whenever your personal information is accessed or handled in the future, it is apparent that you are not satisfied as to the accuracy or completeness of that information.
20. We will endeavour to respond to any request for access within 14-30 days depending on the complexity of the information and/or the request. If your request is urgent please indicate this clearly.
21. If you wish to complain about any breach or potential breach of this privacy policy or the National Privacy Principles, you should contact us by the method detailed below and request that your complaint be directed to the Compliance Manager. Your complaint will be considered within seven days and responded to. It is our intention to use our best endeavours to resolve any complaint to your satisfaction; however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further.

Contact Details Compliance Manager: